Privacy Policy

This Privacy Policy applies to all users, clients, prospects, website visitors, and service recipients of HealthTech IT. We are an IT consulting and managed service provider (MSP), offering cloud services, infrastructure, device management, cybersecurity, software deployment, support desk services, and related professional offerings.

This policy governs all data collected in connection with:

• Our website(s) and portals
• IT support and consulting engagements
• Vendor and partner integrations
• Client communications, including marketing and transactional messages
• Remote or on-premise services
• Analytics, diagnostics, and endpoint management tools

We may collect the following types of Personal Data, depending on your interaction with our services:

• Identifiers: Full name, business name, email address, phone number, mailing address, and job title.
• Account & Billing Data: Account credentials, invoices, and payment information.
• Device Data: IP addresses, MAC addresses, system logs, details of installed software, and device types.
• Service Usage: Web traffic, diagnostic logs, support ticket history, and access logs.
• Geolocation: Tracking based on IP address or device-based location metadata.
• Communication Data: Emails, SMS message logs, and phone call metadata.
• Sensitive Data (as defined by law): Access credentials, security tokens, and audit trails.
• Cookie Data: Session identifiers, user preferences, analytics cookies, and ad tracking pixels.

We do not knowingly collect data from individuals under the age of 18. If such data is discovered, it is promptly deleted.

We use your data to provide services, support, and maintain legal compliance:

A. To Provide Our Services

• Setting up IT infrastructure, email, and endpoint devices
• Managing subscriptions, licenses, remote access
• Monitoring systems for uptime, security, and performance
• Responding to support tickets and requests

B. For Internal Analytics and Development

• Improving our services and support workflows
• Analyzing usage patterns
• Developing new features or services

C. Communications

• Sending service updates, system notices, and maintenance alerts
• Providing onboarding instructions or project timelines
• Sending marketing or educational content (you may opt out)

D. Legal and Security

• Preventing fraud, phishing, or system abuse
• Auditing security incidents or legal requests
• Complying with data protection and cybersecurity regulations

When you opt-in to receive SMS messages from us, we collect your phone number, message interaction data, and consent data. Your information will only be used for the purpose specified at the time of opt-in.

In line with FCC regulations (March 2024), your SMS opt-in applies to communications from HealthTech IT only. Your consent does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.

Message frequency will vary but will not be more than 2 messages per day unless there is a notification event. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.

We use cookies, web beacons, and similar tracking technologies to:

• Maintain session activity
• Store preferences
• Conduct analytics and usage reporting
• Enable secure access

You may manage cookies through your browser. However, disabling cookies may impair certain functionalities.

We do not sell your Personal Data. However, we may share it with:

• Service providers (e.g., cloud platforms, helpdesk tools, payment gateways)
• Legal or governmental agencies when required by law
• Acquisition or merger parties during business transitions
• Analytics vendors for improving services (using pseudonymized or aggregated data)

All vendors are contractually obligated to process your data securely and only as needed.

We take robust measures to secure your data:

• Encrypted data transmission and storage
• Endpoint protection and MFA (multi-factor authentication)
• Access control and role-based user permissions
• Routine vulnerability scans, patching, and logging

Despite our best efforts, no system is completely invulnerable. We encourage users to follow security best practices.

We retain personal data:

• For as long as necessary to deliver our services
• To comply with legal or regulatory requirements
• To enforce agreements or resolve disputes

Once retention is no longer necessary, data is anonymized or deleted.

If you reside in certain U.S. states, you may have additional rights:

California (CCPA/CPRA)

• Right to know what personal data we collect, share, or sell
• Right to request deletion
• Right to opt-out of sale or sharing of personal data (we do not sell)
• Right to non-discrimination for exercising privacy rights

Virginia (CDPA)

• Right to access, correct, delete, or obtain a copy of your data
• Right to opt-out of targeted advertising
• Right to appeal decisions regarding your privacy rights

Colorado (CPA)

• Similar to Virginia rights, including data portability
• Right to limit profiling and opt-out of targeted advertising

To make requests under these laws, email: privacy@healthtechit.com. We will respond within 45 days and may request identity verification.

If you are located outside the United States, be aware your data may be stored and processed in the U.S. or in other jurisdictions where data protection laws may not offer the same level of protection as your country.

We implement appropriate safeguards, such as standard contractual clauses, to protect data transferred internationally.

HealthTech IT may use AI-driven tools (e.g., automated diagnostics, chatbots) strictly for operational purposes. We do not share personally identifiable information with AI systems without consent, and any interaction with such tools will be disclosed during use.

Users should avoid submitting sensitive or personal information into these tools unless prompted in a secure session.

You may:

• Access or update your contact or billing info
• Opt-out of marketing communications
• Submit a deletion or correction request
• Disable cookie tracking in your browser

Please email privacy@healthtechit.com for any privacy-related request.

We may revise this Privacy Policy periodically. Any changes will be posted on our website with the updated “Effective Date.” If material changes are made, you may be notified via email or in-service message.

HealthTech IT, Inc.
A 1Above Technology LLC Company
Email: privacy@healthtechit.com